Identify/ DMAIC model

Critical to define what issues are based on facts and statistics. To provide and meaningful point of understanding and a good starting point. Enable easy identification steps required.

KAIZEN/ Lean Six Sigma

Use of guiding principles to support as needed and for customer to identify causes.

Process/Waste

Assist customers to see where leakages occur at what cost and help to develop change.

Losses/Structure

Review trends and the business structure that drives the revenue and expense.

Resources

Review organisation structure and what the business needs are for short and long term goals together with what is available. Right pegs in right holes. Ensure roles and responsibilities and matched.

Staff – Next Generation

With long term in mind and the business current model and age… what next and with what staff are needed now and when to change.